Four Rivers Telecom, LLC Privacy Policy

Effective Date: 2025-01-09

This Privacy Policy explains how Four Rivers Telecom, LLC collects, uses, shares, and protects the personal information of our clients, employees, contractors, and website visitors.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address.  

• Business Information: Company name, industry, website, business size, contact person.

• Technical Information: IP address, browser type, operating system, device information.

• Financial Information: Payment information (credit card details, billing address).

• Project Information: Project scope, timelines, budgets, deliverables.

• Communication Records: Emails, phone calls, chat logs.

• Employee Information: Employment history, salary, benefits, performance reviews.

2. How We Collect Information

We collect information through various means, including:

• Directly from you: When you contact us, provide information on our website, or interact with us through other channels.

• Automatically: Through website cookies, server logs, and other tracking technologies.

• From third parties: Publicly available sources, referrals, and business partners.

3. How We Use Information

We use your personal information for various purposes, including:

• Providing services: Delivering IT services, such as consulting, support, and implementation.

• Communicating with you: Sending updates, invoices, and marketing materials.

• Improving our services: Analyzing website traffic, gathering feedback, and enhancing our offerings.

• Complying with legal obligations: Responding to legal requests and protecting our rights.

• Protecting our business: Detecting and preventing fraud and other security threats.

4. Information Sharing

We may share your personal information with:

• Service providers: Subcontractors, vendors, and other third parties who assist us in providing our services.

• Business partners: Companies with whom we collaborate to offer joint products or services.

• Legal and regulatory authorities: To comply with legal requests and government regulations.

• Other parties: As required or permitted by law, such as to protect our rights or the safety of others.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. These measures include:  

• Implementing appropriate physical, technical, and administrative safeguards.

• Regularly reviewing and updating our security measures.

• Training our employees on data security best practices.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and protect our legitimate business interests.  

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:

• Access: The right to request access to your personal information.

• Correction: The right to request correction of inaccurate or incomplete information.

• Erasure: The right to request deletion of your personal information.

• Restriction: The right to restrict the processing of your personal information.

• Data portability: The right to receive your personal information in a portable format.

• Objection: The right to object to the processing of your personal information.

8. Website Cookies

Our website uses cookies and other tracking technologies to collect information about your browsing behavior. You can control the use of cookies through your browser settings.  

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.  

10. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.  

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at sales@geauxvoip.net.

Disclaimer: This is a sample privacy policy and may not be suitable for all situations. You should consult with legal counsel to ensure that your privacy policy complies with all applicable laws and regulations.

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SMS Privacy Policy

GeauxVoip respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

1. Data Collection: We collect your name and mobile phone number when you sign up for SMS updates.

2. Data Usage: We use your data solely for sending updates and reminders related to customer care.

3. Data Security: We protect your data through encryption and secure storage measures to prevent unauthorized access.

4. Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

5. Opt-Out: Reply STOP to any message to opt-out from our SMS list. After opting-out, we will remove your number from our list within 24 hours.

6. Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Your information is only shared with our SMS service provider to enable messaging.

7. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Contact Us: If you have questions about this policy, please contact us at sales@geauxvoip.net.

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